So, what data may we collect?
Personal identification information
We may collect personal identification information from users of our site in a variety of ways, including but not limited to when you visit our website, fill out our contact form, register for our newsletter or use any of the services, features or resources we have available on our website.
Any users of the website may be asked for (as appropriate), their name, email address and phone number. However, you can visit our website anonymously. We will only collect personal identification information from you if you voluntarily submit it to us. You can always refuse to supply this information, but it may prevent you engaging in certain site-related activities, such as submitting an enquiry through our contact form.
When you sign up for our newsletter, we collect the information you have provided in the form – your name and email address. We use this information so that we can send you the newsletter or company updates as requested, to contact you if we need any additional information to improve our service to you, to make sure your contact details are correct, and every so often to make sure you’re happy with the service you’re receiving. We will never share your details with another organisation.
We use a third-party provider, InfusionSoft, to deliver our newsletter. This helps us to gather statistics around how many people have opened and clicked on the email to help us make it better. For more information you can look at InfusionSoft’s privacy notice. If for any reason you don’t want to receive our newsletter anymore, you can unsubscribe at any time by clicking the link at the bottom of the newsletter, or by emailing Georgey at email@example.com; both of these routes will ensure you are unsubscribed immediately.
When you submit an enquiry via a contact form, we will use the details provided to contact you regarding your request, questions or to arrange an initial consultation.
When you submit an enquiry via a contact form, we may contact you to ask if you’d like to opt-in to our mailing list. This is entirely voluntary, and if you choose to opt in you will be able to unsubscribe at any time.
Non-personal identification information
We may collect non-personal identification information when you interact with our website. This may include the browser you’re using, the type of computer or device you’re using and technical information about how you are connecting to our website such as your operating system and the internet service provider utilised.
When somebody visits www.personaltraineroxford.com, we use a third-party service called Google Analytics. It collects standard information regarding how you use the site, and it is all anonymised. We use this service so we can see how many people are visiting each part of the website and how long you’re looking at it for. We never make any attempt to find out who has been looking at the site, and we don’t let Google do this either.
Our website has Facebook Pixel installed. This is an analytics tool that allows us to serve adverts to you on Facebook if you have taken some kind of action on our website, as well as track how effectively our Facebook adverts are working. It doesn’t allow us to see the individual or personal data of who is visiting our site.
Web browser cookies
And how may we use this information?
Any information collected could be used for the following purposes, some of which are already mentioned above:
- To personalise user experience: we may use information in the aggregate to understand how our website users as a group use the services and resources on our site
- To improve our website: we may use the feedback you’ve provided to improve our products, services and website
- To process payments: we use Stripe on our website and may use the information users provide about themselves when making a payment to provide services for the specific order requested. We would never share this information with outside parties except to the extent necessary to provide the service requested.
How do we protect your information?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, questionnaires and data stored on our website.
Sharing your personal information
To emphasise the above, we will never sell, trade or rent your personal identification information to others or third parties. We may use third party service providers (such as InfusionSoft and Google Analytics) to help us operate our business and the website, or administer activities on our behalf, such as sending out the newsletter.
Access to your personal information
You can see, change or delete any personal information we hold on you at any time, simply drop us an email to let us know what you’d like us to do. The best person to contact is Georgey on firstname.lastname@example.org.
Third party websites
Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, sponsors or other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
Hall Personal Training
Unit 11 Glenmore Business Park
This document was last updated on 23/04/20