If you or your trainer book a holiday, the direct debit will be suspended for the time you or your trainer is away. Trainers must be alerted of any holidays at least one week before your direct debit payment is due.
Sessions cancelled within 24 hours due to illness or injury will still be charged at the full rate unless a doctor's note is provided. Direct debits can be paused or cancelled if the client or trainer is unable to carry out sessions due to prolonged illness or injury. Alternatively, being injured doesn’t necessarily mean you can’t train. With 24 hours notice, Hall Training Systems can plan an alternative session, taking your injury into account.
Cancellation of direct debits
There is no contract tie to direct debit plans, but should you wish to cancel or change you direct debit, at least one week's written notice is required before the date of your next payment.
To cancel or amend your direct debit you must email: email@example.com
You will receive a confirmation email informing you we have received your request.
• Five session blocks must be used within 45 days of the first session.
• Ten session blocks must be used within two months of the first session.
• Twenty-five session blocks must be used within three months of the first session.
If your trainer is unable to offer an alternate session within the time period, the cancelled session(s) will be carried forward.
Refunds will not be given if a block is cancelled, but clients do have the option to transfer any remaining sessions in a block to friends or family. Any transferred sessions must be completed within the time period from when your friend or family member takes their first session.
Unless otherwise agreed, sessions run for one hour. If your trainer is late, they will make up the time. If you are late the missed time will not be made up unless your trainer is happy to do so.